AI Insights for Jira Service Management
Non intrusive, real-time customer satisfaction tracking embedded directly within Jira Service Management Issues.
Trusted By 1400+ Companies Worldwide
Monitor customer satisfaction in real-time
View and track agent and customer satisfaction directly within Jira issues.
Early intervention for problematic issues
Project reports empower agents and managers to locate dissatisfaction before issues are completed.
Early intervention for problematic issues
Project reports empower agents and managers to locate dissatisfaction before issues are completed.
Create custom CSAT dashboards
Monitor, track and report customer sentiment using custom dashboards and gadgets. Dependent pull requests need to be merged before the current one can be merged.
We Prioritise Security
Security for our users is our topmost priority. We actively participate in both the Atlassian bug bounty program Cloud Security Participant program, helping us implement cutting-edge measures to protect your sensitive information. For transparency, detailed insights into our security practices can be found on our Privacy & Security tab on the Atlassian Marketplace.
View and track agent and customer satisfaction directly within Jira issues
Public Roadmap
Visit the AI Insights public roadmap to see upcoming features
Documentation Space
A comprehensive resource to provide all the information you need to effectively use AI Insights
Frequently Asked Questions
How do we confirm an app is compatible with our Atlassian product versions?
AI Insights is built for Jira and Jira Service Management (Cloud) and kept in step with Atlassian’s evolving Cloud standards:
- Jira Cloud Alignment: Guaranteed compatibility with the latest Jira Cloud API and Jira/JSM UI, ensuring insights and recommendations are delivered seamlessly within your projects and service desks.
- Technology Stack: Developed on Atlassian Connect Express (ACE) v7+, providing a stable, secure, and well-supported foundation for Cloud apps.
Will this app affect performance, and how can we evaluate the impact in our environments?
- Cloud Optimized: AI Insights has no currently known performance issues or investigations. It is designed to operate seamlessly within Atlassian Cloud infrastructure without introducing measurable overhead.
- Continuous Monitoring: We actively monitor performance and user feedback to ensure the app remains lightweight, responsive, and reliable as Atlassian Cloud evolves.
What training approaches help users adopt a new Atlassian app successfully?
- We provide a variety of training and learning resources to help your team get the most out of AI Insights:
- Book a Training Session: Schedule a live walkthrough or Q&A session with our product expert Ulrich Kuhnhardt.
- Documentation: Step-by-step Getting Started Guide → to help you configure and adopt Workzone quickly.
- Knowledge Resources: Explore our use cases and blogs for best practices and tips.
What support, maintenance, and update process should we expect after installing the app?
- Support SLAs: We provide support under defined Service Level Agreements to ensure timely responses and resolutions.
- Support Requests: Bug reports, feature requests, and general support inquiries can be submitted directly through the Izymes Support Portal.
- Seamless Updates: AI Insights features and bug fixes are automatically deployed through Atlassian Connect Express and Atlassian Forge infrastructure. Customers always run the latest version without needing to manually update.
- Permission Scopes: When new functionality requires additional app-permission scopes, site administrators will be prompted to proactively approve the updated scopes.
How do we validate the app meets our security, privacy, and compliance requirements?
- Trust Center: Our full security, privacy, and compliance posture is detailed in the Izymes Trust Center.
- Atlassian Security Programs:
- Participant in the Atlassian Cloud Security Program, following Atlassian’s guidelines for secure development and app operation.
- Enrolled in the Atlassian Marketplace Bug Bounty Program, which provides ongoing penetration testing by independent security researchers.
- Data Center Commitment: AI Insights is developed and maintained following secure coding practices, with regular internal reviews and continuous monitoring to protect your environment.