You can control which screens the current customer sentiment field will appear on when an issue is created, edited or transitioned through workflow. Follow these steps to change which screens the custom field is associated with:
- Click the Settings cog icon located top right of screen.
- Under Fields click Custom Fields.
- Search for the Customer sentiment field and click Associate to Screens.
- Check the screens on which you want to display the customer sentiment.
- To add more screens or remove screens, click a field’s screens link and then
click Screens > Add or remove associated screens