Find satisfied or dissatisfied customers utilising filters.
You can quickly find customer sentiments across issues, projects and organisations utilising Jira’s search functionality.
To search for issues by customer sentiment:
- Select Search in the navigation bar (or press / on your keyboard).
- Type your search criteria utilising JQL to find customer sentiment
Search for customer sentiment across issues, projects and organisations
| Description | Example |
|---|---|
| Find all excited customers | "Customer Sentiment" = excited |
| Find all frustrated customers within a project | project = AIHD AND "Customer Sentiment" = frustrated |
| Find all positive customer engagements | "Customer Sentiment" in (excited,polite,satisfied,sympathetic) |
| Find all excited customers associated with a particular service agent | "Customer Sentiment" = excited AND assignee in (557058:de2deb41-6382-4be7-aa31-4adf2439211f) |
| Find all issues currently in progress containing frustrated customers | status = "In Progress" AND "Customer Sentiment" = frustrated |
You can save issue searches as filters. Create an issue search that utilises the customer sentiment custom field and save the resulting JQL as a filter.
To save your search as a filter:
- Define and run your search
- Click Save as above the search results
- Enter a name for the new filter and click Submit
- Your new filter is added to your favorite filters.
