---
title: "Security, Support & Compatibility"
description: "#### Compatability AI Insights is built for Jira and Jira Service Management (Cloud) and kept in step with Atlassian’s evolving Cloud standards: - **Jira Cloud Alignment**: Guaranteed compatibility with the latest **Jira Cloud API** and **Jira/JSM UI**, ensuring insights and…"
url: "https://izymes.com/docs/security-support-compatibility-3/"
updated: "2026-09-29"
category: More Resources AI Insights
---

# Security, Support & Compatibility

#### Compatability

AI Insights is built for Jira and Jira Service Management (Cloud) and kept in step with Atlassian’s evolving Cloud standards:

- **Jira Cloud Alignment**: Guaranteed compatibility with the latest **Jira Cloud API** and **Jira/JSM UI**, ensuring insights and recommendations are delivered seamlessly within your projects and service desks.
- **Technology Stack**: Developed on **Atlassian Forge**, providing a stable, secure, and well-supported foundation for Cloud apps.

#### **Performance Impact**

- **Cloud Optimized**: AI Insights has no currently known performance issues or investigations. It is designed to operate seamlessly within Atlassian Cloud infrastructure without introducing measurable overhead.
- **Continuous Monitoring**: We actively monitor performance and user feedback to ensure the app remains lightweight, responsive, and reliable as Atlassian Cloud evolves.

#### **User Training**

We provide a variety of training and learning resources to help your team get the most out of Workzone (Data Center):

- **Book a Training Session**: [Schedule a live walkthrough or Q&A session](https://www.getclockwise.com/c/ulrich-izymes-com/quick-meeting) with our product expert Ulrich Kuhnhardt.
- **Documentation**: [Step-by-step Getting Started Guide](https://izymes.com/documentation/ai-insights-docs/) → to help you configure and adopt Workzone quickly.
- **Knowledge Resources**: Explore our [use cases](https://izymes.com/use-cases-all) and [blogs](https://izymes.com/blog-list/) for best practices and tips.

#### **Support & Maintenance**

- **Support SLAs**: We provide support under defined [Service Level Agreements](https://izymes.com/izymes-support/) to ensure timely responses and resolutions.
- **Support Requests**: Bug reports, feature requests, and general support inquiries can be submitted directly through the [**Izymes Support Portal**](https://izymes.atlassian.net/servicedesk/customer/portal/1).
- **Seamless Updates**: AI Insights features and bug fixes are automatically deployed through Atlassian Connect Express and Atlassian Forge infrastructure. Customers always run the latest version without needing to manually update.
- **Permission Scopes**: When new functionality requires additional app-permission scopes, site administrators will be prompted to proactively approve the updated scopes.

#### **Security Compliance**

1. **Trust Center**: Our full security, privacy, and compliance posture is detailed in the [Izymes Trust Center](https://trust.izymes.com/).
2. **Atlassian Security Programs**:
   - Participant in the **Atlassian Cloud Security Program**, following Atlassian’s guidelines for secure development and app operation.
   - Enrolled in the **Atlassian Marketplace Bug Bounty Program**, which provides ongoing penetration testing by independent security researchers.
3. **Data Center Commitment**: AI Insights is developed and maintained following secure coding practices, with regular internal reviews and continuous monitoring to protect your environment.