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Izymes builds easy-to-use apps for Atlassian applications that boost your productivity, free you from performing repetitive tasks inside Confluence, Jira and Bitbucket and enable you to use your time for what you do best – YOUR job.

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Interested in a 1-on-1 demonstration of Izymes’s products?
Here we will walk you through;

• All features and benefits of the product you are interested in trying.
• How to set up the account and configure the settings.
• Other tips, tricks and best practices.

It will also give us time to answer any questions you may have, or perhaps you just want to have a chat, we love a good chat.
You can schedule a time on the Calendly link below. Talk soon!

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HQ Southport
Queensland, Australia
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Setting up AI Insights

< 1 min read

Enable sentiment analysis for a project #

  1. Navigate to your service desk project settings page
  2. Select AI Insights project settings
  3. Enable the app by clicking on the checkbox

Please note: In order to enable the app for a project, your Jira user account must have project admin permissions

Tracking agent sentiment #

Some organisations may operate under requirements that prohibit the recording of employee data or stipulate the control of who has access to this type of data.

Controlling Access to Agent Sentiment Data #

Access to agent sentiment analysis data can be blocked by utilising the Block Agent Sentiment Tracking permission available within Jira global permissions.

Now that AI Insights is all set up, we recommend reading through the Feature Guides below for an in-depth walkthrough of each key feature and how to get the most out of AI Insights!

Try AI Insights!