Support & Downloads

Izymes builds easy-to-use apps for Atlassian applications that boost your productivity, free you from performing repetitive tasks inside Confluence, Jira and Bitbucket and enable you to use your time for what you do best – YOUR job.

Book a Demo

Interested in a 1-on-1 demonstration of Izymes’s products?
Here we will walk you through;

• All features and benefits of the product you are interested in trying.
• How to set up the account and configure the settings.
• Other tips, tricks and best practices.

It will also give us time to answer any questions you may have, or perhaps you just want to have a chat, we love a good chat.
You can schedule a time on the Calendly link below. Talk soon!

Contact Info
HQ Southport
Queensland, Australia
[email protected]
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Security, Support & Compatibility

Compatability #

AI Insights is built for Jira and Jira Service Management (Cloud) and kept in step with Atlassian’s evolving Cloud standards:

  • Jira Cloud Alignment: Guaranteed compatibility with the latest Jira Cloud API and Jira/JSM UI, ensuring insights and recommendations are delivered seamlessly within your projects and service desks.
  • Technology Stack: Developed on Atlassian Connect Express (ACE) v7+, providing a stable, secure, and well-supported foundation for Cloud apps.

Performance Impact #

  • Cloud Optimized: AI Insights has no currently known performance issues or investigations. It is designed to operate seamlessly within Atlassian Cloud infrastructure without introducing measurable overhead.
  • Continuous Monitoring: We actively monitor performance and user feedback to ensure the app remains lightweight, responsive, and reliable as Atlassian Cloud evolves.

User Training #

We provide a variety of training and learning resources to help your team get the most out of Workzone (Data Center):

Support & Maintenance #

  • Support SLAs: We provide support under defined Service Level Agreements to ensure timely responses and resolutions.
  • Support Requests: Bug reports, feature requests, and general support inquiries can be submitted directly through the Izymes Support Portal.
  • Seamless Updates: AI Insights features and bug fixes are automatically deployed through Atlassian Connect Express and Atlassian Forge infrastructure. Customers always run the latest version without needing to manually update.
  • Permission Scopes: When new functionality requires additional app-permission scopes, site administrators will be prompted to proactively approve the updated scopes.

Security Compliance #

  1. Trust Center: Our full security, privacy, and compliance posture is detailed in the Izymes Trust Center.
  2. Atlassian Security Programs:
    • Participant in the Atlassian Cloud Security Program, following Atlassian’s guidelines for secure development and app operation.
    • Enrolled in the Atlassian Marketplace Bug Bounty Program, which provides ongoing penetration testing by independent security researchers.
  3. Data Center Commitment: AI Insights is developed and maintained following secure coding practices, with regular internal reviews and continuous monitoring to protect your environment.